Sales and Catering Training Specialist Job
Location: Remote Position Work from Home and Travel 80% of the time.
A Training Specialist builds trust in the product and company, and maintains positive relationships with our customers. Success in this role typically requires the specialist to work closely with the Professional Services teams to deliver high customer satisfaction.
Be an advocate for Hospitality Software Company and its products.
Travel approximately 80% of the time conducting product trainings to customers.
Be proficient in conducting trainings for Hospitality Software Company suite of products.
Complete all post-communication follow up work
Maintain communication with direct supervisor during home weeks
Communicate with Technical teams to troubleshoot and inform of any technical difficulties
Communicate with Project Managers to discuss training tasks assigned prior to travel
Work with Project Managers and/or Travel Agencies to ensure travel arrangement is complete prior to travel
Ensure preparation documentation has been received and understood prior to travel
Contact sites one week prior to training for accommodation and training room arrangements confirmation.
Onsite or Remote Training Duties
Ensure that each training class has been properly trained according to the agreed upon training schedule
Minimize the amount of complimentary training given to sites by ensuring that the client is trained effectively on the product in the amount of time given
Handle conflict situations calmly and professionally, and make sure any decisions made are in the best interest of both the Hospitality Software Company and the client
Remain in control of the classroom without appearing demanding or overbearing
Maintain patience and understanding during the training process
Never show anger or be condescending to trainees; manage difficult trainees tactfully
Provide creative solutions to challenges that arise while onsite
Provide a friendly training environment by being approachable to trainees
Take initiative in ensuring that any challenges are proactively discussed
Communicate any issues affect completing training to the appropriate Professional Services manager prior to leaving the site
Post Training Duties
Complete training recapitulations in a timely manner
Complete expense reports and time sheets each week in a timely manner
Work as first level support to help customers with their application problems reported
Coordinate and complete merge forms, BEOs and banquet checks for sites
Provide feedback to team leaders and managers to proactively assist on continual process and methodology improvements
In-house training for Hospitality Software Company employees
Assist other departments as needed; including with tasks such as customize training agenda, customer service wellness calls, and etc.
Other duties as assigned.