Available Positions

Title: PMS Trainer – Remote Position

 

Job Description:  Responsible for the successful migration and training of the approved property management systems at existing and new properties. The Trainer is responsible for overseeing the property management system software migration process.

  • Ensure that the all agreed upon requirements and deliverables are met, coordinate with all entities with a stake in the migration and hold entities accountable to those metrics.  Deliver and maintain prerequisites for property configurations to ensure compliance to brand standards for room types, standard and local rate plans.

  • Responsible for meeting or exceeding goals in customer satisfaction.

  • Coordinate documentation prior to the start of the migration and training for the Property Management System.

  • Maintain a strong customer relationship with the franchisee throughout the entire migration process to ensure a high level of customer satisfaction.

  • Complete PM system migration & training for any assigned properties.

  • Excellent communication and listening skills, excellent writing skills, and detail oriented.

  • Effective as a team member both within and outside the support organization. 

  • Capable of presenting the details of the PM system clearly and concisely

  • Comfortable with public speaking.

  • Able to assist in answering questions and providing vital updates when necessary.

  • Exceptional customer service

  • Position requires an understanding of IT, training and Property Management Systems.

  • Ability to work well under pressure.

  • Must have experience working in a hotel.

POS Installer - Philadelphia, PA Area

Job Description and Requirements: 

  • Learn the POS system and become a product expert

  • Install / configure Toast hardware including terminals, handhelds, printers and other peripherals

  • Install networking devices including routers and wireless access points

  • Conduct restaurant operation consultation sessions with owners/chefs to configure the POS appropriately

  • Run training sessions with front of house, back of house and restaurant management

  • Maintain and document implementation plans and network diagrams

  • Test / troubleshoot unknown networking problems

  • Terminate Ethernet cables if needed

  • Ideal candidate will have flexibility with hours and ability to work weekends as needed.

  • Excellent communication skills and ability to present in front of customers.

  • 1-3 years of restaurant industry experience highly desired

  • Familiarity with networking concepts and hardware

  • Must have a valid Driver’s License and a Credit Card.